Customer Service is More Than a Buzzword, it's the cornerstone of an organization’s customer experience (CX) strategy. The contact center plays a pivotal role in this strategy. The challenge for modern contact center decision makers is to balance the need for outstanding CX with robust security. Artificial...
Cybercriminals are organized and work together as multi-billion dollar enterprises whose labs are equipped with the same security tools that you are using. They study these tools to identify and exploit weaknesses, and hide in the noise of the lower priority alerts that are generated. Learn how resolving all alerts...
A U.S. federal court in Virginia has paved the way for Microsoft to disrupt the activities of China-based hacking group Nickel. Microsoft will target websites that the threat actor uses to gather intelligence from government agencies, think tanks and human rights organizations.
It's no surprise that as some ransomware-wielding criminals have been hitting healthcare, pipelines and other sectors that provide critical services, governments have been recasting the risk posed by ransomware not just as a business threat but as an urgent national security concern.
Join this webinar to hear Steve Hunt, a senior cybersecurity analyst at Aite Group, outline why attackers have been successful, decisions that have created weaknesses, and why common security efforts have been insufficient in preventing attacks using advanced techniques.
ISMG editors discuss: U.S. Sen. Angus King on the need for the federal government to form a clear, declarative cyber deterrence strategy, how CISA is ramping up efforts to support critical infrastructure defenses and the potential implications of the U.S. blacklisting of Israeli spyware firms.
The latest edition of the ISMG Security Report features insight from U.S. Sen. Angus King on why the federal government needs to declare a clear response to cybercriminals in order to deter them. Also featured: Ransomware affiliates gain power and promoting diversity of thought in cybersecurity.
In ransomware attacks, cybercriminals attack through the backups because they know that security practitioners rely on backups to save themselves after a ransomware attack. Therefore, it is essential to have multiple backups, says Tom Kellermann, head of cybersecurity strategy at VMware.
Earlier this month, McAfee Enterprise's Advanced Threat Research team, working with McAfee's Professional Services IR team, reported that an APT campaign dubbed Operation Harvest had been in operation for years. Their analysis provides insight into the group's tools, tactics and techniques.
This edition of the ISMG Security Report features an analysis of comments from the former head of Britain's GCHQ intelligence agency, Robert Hannigan, on the changing nature of ransomware attacks. Also featured: Disrupting the ransomware-as-a-service business model; supply chain security management tips.
This edition of the ISMG Security Report features three segments on battling ransomware. It includes insights on the Biden administration's efforts to curtail ransomware attacks, comments on risk mitigation from the acting director of CISA, plus suggestions for disrupting the ransomware business model.
The Biden administration has a message for Russia: Rein in the criminal hackers operating from inside your borders who hit Western targets, or we'll do it for you. But experts say disrupting ransomware will take more than diplomacy or even using offensive cyber operations to target criminal infrastructure.
President Joe Biden's nominees for White House cyber director and CISA director faced questions from senators during their confirmation hearing Thursday, including how the federal government should respond to a recent spate of ransomware attacks and other cyberthreats.
Thousands of suspected criminals have been relying on the "Anom" encrypted communications platform to coordinate their efforts. But the FBI and Australian police developed Anom as a honeypot for monitoring criminals, producing intelligence that globally led to 800 arrests and massive drug seizures.
The latest edition of the ISMG Security Report features an analysis of British spy chief Jeremy Fleming’s "cybersecurity call to arms." Also featured: Insights on COVID-19 business continuity planning; the wisdom of the late Dan Kaminsky.